Refund policy
At Skin Patels, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The product must not be damaged or tampered with
- Proof of purchase (order number or receipt) is required
Due to hygiene reasons, certain skincare products may not be eligible for return once opened or used.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare products
- Items purchased on sale or discount (if applicable)
- Gift cards or promotional items
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued via your original payment method or bank transfer (for Cash on Delivery orders)
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank or payment provider (processing times may vary)
- If the issue persists, contact us for assistance
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of receiving your order.
Shipping Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@skinpatels.com
By placing an order with Skin Patels, you agree to this Return & Refund Policy.